Home Affairs brings together Australia's federal law enforcement, national and transport security, criminal justice, emergency management, multicultural affairs, settlement services and immigration and border-related functions, working together to keep Australia safe.
Due to COVID-19 there have been a number of changes to the process of entering and leaving Australia, more information can be found here
If you are looking for information on your visa options please go here
If you cannot resolve your immigration matter through Your visa is expiring or has expired, then the Department's Status Resolution Service (SRS) can help.
SRS officers can explain your visa options and tell you how decisions you make now can affect your options later on. They can also help you plan your departure from Australia, and refer you to other services where necessary.
If you are overseas and in need of assistance, the Department of Foreign Affairs and Trade (DFAT) are best placed to assist you. You can contact them on their 24 hour emergency support number +61 2 6261 3305. You can register your details with the department via their registration portal.
If you need assistance finding the closest consulate or embassy, please go here
If you are overseas and have had your flight cancelled, please visit the SmartTraveller website
Alternatively, you can contact them at +61 2 6261 3305.
If you would like to contact our office regarding to an immigration issue you are having, please include:
· Full name
· Date of Birth
· Visa type
· Visa application number
· All correspondence with the department